Privacy Policy
Last updated: April 25, 2023
At VisitWise, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer retention platform.
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Information You Provide to Us
- Account information (name, email address, password, company name)
- Profile information (job title, department)
- Billing information (credit card details, billing address)
- Customer data you upload to our platform
- Communications you send to us
Information We Collect Automatically
- Log information (IP address, browser type, pages visited)
- Device information (hardware model, operating system)
- Usage information (features used, interactions with the platform)
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
- Monitor and analyze trends and usage
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience
How We Share Your Information
We may share the information we collect in various ways, including:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of VisitWise or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- With your consent or at your direction
Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of processing of your personal information
- Data portability
- Objection to processing of your personal information
International Data Transfers
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child under 16, we will take steps to delete such information as quickly as possible.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@visitwise.ai
Address: 123 AI Boulevard, San Francisco, CA 94105, United States